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Iraq

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Complaints

Dear Valued Customer,

To ensure that we provide the highest level of service and continue to satisfy you, we ask you to please take a few minutes of your time to let us know if you have any complaint about our services or products directly to the bank where our complaints management unit will contact you within three working days.

You can contact our dedicated Complaints Management unit for any complaint you may have through: 

  • Customer Complaints Unit E-mail: Complaints.management@arabbankiraq.com.iq
  • Directly calling the Customers Complaints Unit during official working hours (8:30am – 3:00pm) by calling +964 7850999999 
  • Suggestions/Complaints boxes available at the branches
  • Personally visit the Head Office building
  • Regular mail: Customers Complaint Unit – Head Office, Baghdad, Al Jadriyah, Abu Nawas Street 22, Neighborhood 915, Building # 296
Or you can directly contact The Central Bank of Iraq through the designated complaints platform by clicking here.

 

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